Skip to content


If a marketer doesn’t track results, do they still count?

According to industry analyst firm AMR International business-to-business (B2B) online advertising is just one of the areas that will start to climb out of the recession-driven trough it has been in.  But while AMR’s B2B online marketing report reaffirms what others are saying about growing investments in various marketing channels, it, also, identifies a large descrepancy between how B2B marketers rate the effectiveness of paid search results.  Apparently marketers who measure results rate the effectiveness of their online search ad campaigns higher than those who don’t.

Which got me to thinking:  if marketers who don’t measure results think their ads don’t count, then why are they still buying search ads?  More importantly, shouldn’t this raise red flags for SEO services vendors?  I’d be beating a door to my clients with reports in hand to help validate the effectiveness of their campaigns. 

You can read more on the report in the 4 March 2010 article called, “B2B Online Marketers Focus on Lead Gen,” on eMarketer.com.  Here’s a copy of a chart from eMarketer’s site  illustrating the broad differences between marketers who measure paid search results and those who don’t. 

Would love to hear your thoughts on this…

Posted in eMarketing.

Tagged with , .


Digital Coupon “Clipping” on the Rise for Consumers. What about B2B?

All indications are that today’s consumers are increasing their use of coupons, especially digital coupons.  According to a recent study released by Coupons.com Research, digital coupon redemptions outstripped newspaper coupons last year by ten to one!  E-coupon redemptions have helped the coupon business grow. 

“For the first time in almost two decades the use of coupons increased in 2009, in part due to the growth of digital coupons as more consumers made them part of their shopping routine and more brands tapped them to engage with their consumers,” said Steven Boal, CEO of Coupons.com Incorporated, in a news release posted on the company’s web site.

So, is it time for B2B marketers to cozy-up to coupons?  Lots of other consumer-oriented marketing methods have been adopted by B2B marketers. 

We don’t have an answer, but we know companies who’ve used email marketing to offer coupons for their services and products in a B2B marketplace.  We’ve done it ourselves. 

Take our quick survey on this question and we’ll enter you into a drawing for – what else? – a coupon for free use of  Ennect Event.  Click here to participate…

Posted in Ennect Event, Ennect Survey, Ennect Sweeps, eMarketing.

Tagged with , , , .


Do You Know Your CANSPAM Rules?

Not long ago, some students in an email class I was presenting at, got into a discussion on CANSPAM (Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003).  New users are often surprised at the extent of the penalties associated with sending SPAM or, while they’re aware of the Act itself, they’re fuzzy on the details. Some think that CANSPAM doesn’t apply to them. 

So, I thought I’d write a short post with some answers to commonly-asked questions and provide pointers to CANSPAM resources that provide more detailed help.

First, I’d advise anyone doing opt-in email marketing to read about CANSPAM before starting their campaigns.  Ennect posts a link to CANSPAM info right in our application, so users can review it before sending.  Since we’re outside the application, here’s a link to the Act itself: http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=108_cong_public_laws&docid=f:publ187.108.pdf

 It’s not the most scintillating reading or the easiest to understand, especially if you’re new to email marketing. The FTC provides an easier way to digest the main points outlined in the Act here: http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm

One question I get a lot is: how long does a sender have to remove a name if someone opts-out?  The law clearly states that it’s illegal for a sender to email someone 10 business days after they’ve opted out.  It also says that is unlawful for someone else to email to an opted out address on the sender’s behalf or for that address to be sold or otherwise transferred to someone else for any purpose other than to comply with the opt-out request.   

Another question that comes up is: does the email have to provide the sender’s business address as well as email?  The answer is: yes!  The Act clearly states that “a valid physical postal address of the sender” must be included in the email.

Sourcing email addresses seems to be a murky area as well.  Some new users seem to think it’s ok to pull email addresses off of websites in order to build their lists.  Well, it’s not!  That’s called ‘harvesting’ and it’s also outlawed by the CANSPAM Act.

What’s the cost of violation?  It depends on the specific infraction, but if convicted, a single incident can cost $250 per email sent up to $2,000,000. But the court can increase that by three times and add attorney fees.  So, unless you have some serious spare change in your pocket, you should learn the rules and follow them.

Posted in Ennect Mail, eMarketing.

Tagged with , , .


Sweepstakes: A Tool for Small Business or Non-Profits?

Why not?

Large corporations have made use of sweepstakes to promote their companies’ brands and products for years.  With the emergence of online sweepstakes tools, even small businesses can make effective use of sweeps to gain attention for themselves. 

But online sweepstakes can do much more.  For companies that think creatively, online sweepstakes can be an inexpensive way to address customer service, sales, marketing research, employee motivation, and product development issues.   

With online contests in easy reach, it’s simple to expand the scope of sweepstakes’ usefulness.  Consider three ways to implement sweepstakes that you might not have thought of:

1. Use sweeps to collect marketing research data.  Rewarding survey participants with chances to win prizes in sweepstakes drawings is a great way to motivate them to provide feedback on new products, services, or company directions.    

2. Use sweeps to motivate employees.  Inject a little fun in the workplace. You don’t have to spend a lot of money on a sweepstakes for your employees. You could raffle off a bonus vacation day or give away a free lunch.  Do it in return for completing a survey on employee programs and you’ll not only make employees happy, you’ll get valuable information in return.

3. Use sweeps to strengthen customer relationships.  Giving your customers an exclusive opportunity to win a sweepstakes giveaway or special offer shows you value their business. If you’re in the services industry, offering a discount on a future service is sure to be appreciated.

It doesn’t take a lot of time or money to design such sweepstakes.  Take a look here for some other ideas on how online sweepstakes can help you.

Posted in Ennect Sweeps, News, eMarketing.

Tagged with , .


Instead of ‘Newsletters,’ Why Not Make Them ‘ME-letters?’

ME-letters?  Exactly.

It’s an idea offered up by Nick Panayi, one of the other marketing experts at Focus.com, in response to our question, “Why do we continue to call them NEWSletters?” You might recall that recently we wrote about a response from Ardath Albee, CEO and B2B marketing strategist at Marketing Interactions Inc.

Nick Panayi

Nick, founder and CEO of emorfie, a marketing consultancy for emerging companies, is a 19-year veteran of marketing and strategic planning in technology-related industries. Here’s what he had to say about how companies should adapt the concept of NEWSletters to today’s markets:

“The question really brings to light a marketing practice that I think is still valuable yet is in desperate need of redefinition. I think the fact that we do have plentiful and instantaneous information available at our fingertips can actually be used to enhance these ‘reach-outs’ to our customers and prospects. The fact that all this information is indeed out there, long before the ‘newsletter’ gets to me, the reader, is not really an issue because there’s no way I can keep up with the flow of information anyway.

“What can be a potent tool for a marketer are e-nurturing tools that keep track of the reader’s preferences (based on what I say as well as what I do over a period of time) and then they custom design a ‘dynamic’ newsletter which assimilates disparate data elements into a usable (and also visually appealing) format that I can view at my leisure.

“I don’t need to know the information the minute it happens. I want to read it at MY time schedule. Much like we do with time-shifting on DVRs. So this is the long way of saying…the ‘newsletter’ may be dying but the “ME-letter” is just being born.”

We like this “ME-letter” concept.  It’s an interesting way to describe not just the personalization of content that marketers can do for their readers, but how readers absorb content on their own terms. And while SMBs may not have the resources or tools to achieve these results today, paying more attention to what individuals want to hear or read about and delivering information that is more targeted and segmented is a step in the right direction. 

How do you find out what your readers want to hear?  Without website tracking tools or a large tracking database, one easy way to do this is to ask.  A simple and fast survey to your customers is easy to do.  Provide an incentive for participation – or not – and review the results.  That’s what we did recently with our own online survey tool…and one of the results is this series of posts on NEWSletters…or ME-letters, in this case. 

Keep tuning in for more on how to get the word out to your customers and prospects in meaningful fashion.  We’d love to hear your thoughts in response…

Posted in Ennect Mail, Ennect Survey, News, eMarketing.

Tagged with , , , , , , .


Finding a Designer-Friendly Platform for Enewsletters

blue tomato®, a seven-year-old Pittsburgh-based graphic design firm, is the brainchild of Kim Collins, whose work is known for its sophisticated creativity and functionality.  While blue tomato’s work covers the full gamut of design projects, the bulk of its work is Internet-based, including solutions that help companies maintain ongoing and direct touch with their customers through the Web. 

“We work with idea makers, entrepreneurs, and start-ups – businesses like NeuroInterventions and Carmell Therapeutics. We love working with innovative clients,” says Collins.

Email as Effective Marketing Tool

Collins often designs emails for her clients and herself.  Collins regularly puts out Tomato Sauce – a custom-designed newsletter built on the Ennect Mail platform. The enewsletter keeps contacts abreast of blue tomato developments and is a regular reminder of the creative work they do. 

“It’s been a very effective tool for blue tomato,” says Collins. “I usually include an article from a recent press release and showcase a client project we are working on. We send it out to our house list of customers and prospects which we’ve built over time.”

Last month’s enewsletter focused on the South Side Pittsburgh Tree Project – a local community effort to spruce up the neighborhood by planting trees. To increase reader interest, the email included a YouTube video that showed off the volunteers’ efforts.

“As a design shop, we have the capabilities to do custom built designs for the newsletters. We’ve tried using other email programs for this.  A client once asked us to send out their emails using another vendor’s product, because they knew the name.  We tried doing a custom-build in that product and it was a nightmare. It took so long. It never worked right,” says Collins.

Designing Special Email Greetings

“We didn’t create a special holiday email greeting to send out this year, but we’re definitely going to do one next year. For one thing, it’s greener than sending out holiday cards by regular mail,” says Collins who thinks sending custom-designed holiday emails is going to become more and more popular for companies in coming years. “I received lots of Christmas cards and only a few emails this year, but I think holiday emails are going to be a bigger thing next year,” she says.

In fact, blue tomato has been creating holiday “ecards” on the Ennect Email platform for clients, like Vertical Claims Management, for five or six years. “The nice thing about it is that once an ecard is created, we can send it out right away – even if it’s last minute,” says Collins.

Collins is also the current president of a local networking group, called BNI RainMakers, for which she sends out email announcements to networking breakfasts. “In the invitation I ask them to text me ‘Rainmaker’ if they are able to attend. This is an easy and effective way for me to take a head count. I do this for all of the parties and events I throw now.”

Posted in Ennect Mail, News, eMarketing.

Tagged with , , .


Why do we continue to call them NEWSletters?

Today everything is about instant information delivery. News streams are constant and instantaneous. An event occurs and stories, photos, and videos are available on the Internet HOURS before the mainstream media covers them. Even company news travels quickly today via blogs, tweets, and personal email.

But many company newsletters are written on a monthly or bimonthly basis. Often there’s not a lot of NEWS in them and with today’s overstrapped marketing departments, many newsletters simply include rehashed information.

Companies want to ”stay in touch” with their customers, but is this the best strategy? — THAT’S the question I posed to the marketing experts at Focus.com.   

Ardath Albee, CEO and B2B marketing strategist at Marketing Interactions Inc., offered some suggestions that may be helpful to readers who want to keep monthly NEWSletter “open” rates up and opt-out rates from decreasing. 
Here’s what Ardath suggested:
“…Perhaps the word “newsletter” is outdated and we should call them something else. No idea what at this moment. However, I’m seeing a lot of companies use them. A couple of tips for things I’ve seen increase their value for my clients’ subscribers:
  • Offer subscribers a choice of topics – even if you can only do a couple. It’s a great way to learn what your subscribers are interested in. At the very least, produce one version for prospects and a different version for customers. These groups have different informational requirements.
  • Create an editorial calendar so you have a plan for content development or repurposing and use. If the newsletter runs in parallel with your other nurturing programs you can likely develop content for both at the same time, with the same resources.
  • Try to include interactive elements – a survey, a webinar registration or ask an open-ended question and turn the responses into an article for the next issue. People love to know what their peers are thinking about issues that are relevant to them.”

Great suggestions, Ardath… and thanks for sharing. 

Ennect recently redid its own enewsletter design to make sure there was something in each issue for users of its email, survey, sweepstakes, and events emarketing programs.  You can see a copy of the January newsletter by clicking here.

What about you?  What are you doing to increase newsletter readership and decrease drop-outs?

Posted in Ennect Mail, News, eMarketing.

Tagged with , , , , .


What to do about Valentine’s Day if you’re a B2B eMarketer

Valentine’s Day is generally considered a consumer holiday, but what if you’re a B2B eMarketer?  Should you try to take advantage of it… or would your customers think you’re over-reaching?

Show Some Love to Your B2B Customers on Valentine's Day

Show Some Love to Your B2B Customers on Valentine's Day

The answer is: it depends.  Here are three ways you can approach Valentine’s Day without seeming over the top if you’re a B2B company.

1 – Take a Year-Round Holiday eMarketing Approach.  Valentine’s Day is just one of a series of holidays, so if you’ve started the year off with a  message to your customers about New Year’s, it may not seem odd to them to receive a Valentine’s Day eMarketing promotion from your company.  Just remember to keep the tone appropriate for your business clients.  Also, if you haven’t done so already, this might be the incentive you need to map out the rest of your holiday eMarketing program for the rest of the year.

2 – Take a B2B2C Approach.  If the businesses you sell to sell directly to consumers (B2B2C), use your Valentine’s message to help them reach their own markets.  Give them a discount they can pass along.  Offer a free service they can use to sell more (of your products).   Help them effectively pass the love on.

3 – Do a Worthy Deed.   Valens, the root of Valentine’s, means worthy.  And there are lots of worthy causes that need help from companies like yours.  A great way to show some love to your customers is to join with them in a “Cause eMarketing” program that brings both of you together to help the needy.  This type of marketing approach is growing in popularity, since everyone benefits.

Valentine’s Day is just around the corner.  Get started now – if you haven’t already done so – with your B2B eMarketing campaign.  And, if you have other ideas to share, we’d love to hear them.

Note: Ennect will be in Erie this week training the Non-Profit Alliance on how to use emarketing tools.

Posted in News, eMarketing.

Tagged with , , , , , .


Tahmi’s Tips for Simplifying eNewsletter Planning in 2010s

When we were interviewing Tahmi DeSchepper (http://www.tahmi.com) for a recent blog post on holiday email newsletters, she gave us a great planning idea that we thought others could use. So we’re passing it along…

A lot of marketers have great intentions about getting out their emarketing newsletters on a regular basis, but things often get in the way of achieving that goal.  When we asked Tahmi about it, she said, “It’s on my to-do list to brainstorm out a whole year’s worth of newsletters in advance. I think that if I have the general subjects and outlines done, it’ll be a lot easier to send them out on a regular basis. I won’t feel like I’m starting from scratch each month.”

What a GREAT idea!   In a very small amount of time, you could have a whole year of planned enewsletter topics and — as the year goes along — be collecting ideas to support them.  It could make it easier to pull information together when you need it and save a whole lot of scrambling at the last minute.

We told Tahmi we were going to ‘borrow’ the idea from her and she said, “No problem – “steal” away!”

Tahmi apparently ‘liberated’ the idea from someone else, so didn’t mind sharing. “It’s a great way to fight writer’s block,” she said.

Here’s Tahmi’s tip:

1 — Brainstorm 12 things (or 6 or 4, depending on how many eNewsletters you want to send out) that you would like your customers to know about you.

2 — Write an outline paragraph for each topic.

3 — Voila! Instant newsletter starters for the year. Any ideas you don’t use, because other things come up, can go into the hopper for next year.

Wow! What a great planning idea.  In a couple hours of planning, you could have a whole year’s worth of eNewsletter topics!

Thanks, Tahmi!  It’s great to have customers who want to share great ideas…

Posted in Ennect Mail, News, eMarketing.

Tagged with , .


Canada-based “Uber” Consultant Uses Emarketing to Extend Reach Worldwide

BEY 4c logo-72 dpiWhen Cal Harrison started Beyond Referrals, it was partly for a lifestyle change and partly to fulfill a dream of having his own consulting business.  Coming from a marketing background, Cal knew the importance of building a customer contact list and staying in touch with customers and prospects by providing information they could use. So, shortly after launching his website, he took a tip from a friend and turned to Ennect Mail to help promote his services.

That was almost seven years ago. Today, Cal uses Ennect Mail to deliver updates to his followers as well to distribute an eNewsletter that continues to grow in popularity, attracting readership from around the world and helping Cal build his speaking and consulting business throughout North American and the Caribbean Islands.

It helps that Cal has carved out a unique niche for himself.  As an ‘über consultant’ – a consultant to consultants – Cal helps management consultants to develop better sales skills and best practices based on scientific models of how people buy. 

Cal Harrison, President of Beyond Referrals, Winnipeg, Canada

Cal Harrison, President of Beyond Referrals, Winnipeg, Canada

“I saw a unique opportunity in the market for someone to help consultants hone their selling skills,” said Cal.  “I’m based in Winnipeg, Canada, but through emarketing, I’ve been able to develop an international clientele as well as a successful business that allows me to travel and work pretty much when and where I want.” Cal recently had a consulting assignment in Barbados which he turned into a small vacation for his whole family. 

Punchier eNewsletter Style Engages Readers

Cal has recently changed his eNewsletter style. “I used to write long, detailed newsletters…more like white papers. But I modified my last newsletter to include shorter posts and links to other pages on my site and elsewhere.  The response has been very positive,” said Cal.

Shorter, punchier, ‘blog-like’ newsletters are considered today’s ‘best practice,’ as busy readers often don’t have the attention span – or the time – to sift through longer documents.  For Cal, the new style opens up a new business opportunity.  If readers continue to sign up for his new-style eNewsletter, it means he can turn his lengthier, white papers into consulting reports that people might buy. 

Tracking readership will be easy, as Ennect Mail gives Cal a way to analyze opt-outs, opens, and overall popularity.  And Ennect’s “hot list” function actually identifies the most important customers based on who, across the board, has opened Cal’s eNewsletters and other email promotions most consistently.

BeyondReferrals eNewsletter-shortBuilding a Solid eMail List Takes Time; Brings Rewards

Cal has built his following organically, for the most part, adding people to his email list that he’s met at conferences or though other business engagements.  He also has a sign-up box for his online newsletter on his website home page.

“I tried promoting my business through radio and direct mail,” said Cal. “I’ve even rented email lists, but I’ve found that the best contacts are those that I’ve developed personal relationships with or people who’ve come to know me through my speaking or writing.  Ennect Mail has been a real asset in helping me stay connected to these individuals.  Emarketing is a strategy that has proven to be effective for helping me grow my business.”

Posted in News.