Frequently Asked Questions
What software and hardware do I have to purchase to support Ennect Sweeps?
Since Ennect Sweeps is an online sweepstakes solution, you don't need to purchase any additional hardware or software. All you need is a web browser and your computer connected to the internet via modem, DSL/Cable or a T1 line.
Training and Support
If I need technical assistance, is there someone I can contact for help?
Yes. You can reach Ennect Sweeps customer support by calling toll-free at 888.926.6262 or sending an email to firstname.lastname@example.org.
What kind of training do I need to use Ennect Sweeps?
With Ennect Sweeps, a single training session of less than an hour is all that is required. However, most customers are so comfortable with the intuitive interface that they forgo the training and begin using Ennect Sweeps on their own.
What is the activation fee for Ennect Sweeps?
There is no activation fee.
How do I pay for using Ennect Sweeps?
You can deposit funds into your account with either a major credit card or check as you anticipate your survey response needs for the month. As responses are received by Ennect Sweeps, the per-response charge will be deducted from this account with a running balance displayed in 'My Account'.
Is there a minimum number of responses required to receive every month?
No. Once your Ennect Sweeps account is established, you're only charged by the number of responses you receive and there is no monthly minimum.
Security & Privacy
We will not disclose your data to anyone for any reasons.
What security measures does Ennect Sweeps employ to protect my data?
We co-locate our Ennect servers at a Tier-1 facility at SunGard (www.sungard.com). The servers are owned and maintained by Ennect staff.
What is Ennect Sweeps's file storage capacity?
Ennect Sweeps comes standard with 2 Mb of image file storage for storing logos. If you require additional storage, please contact us for availability and pricing.
What is Ennect Sweeps's email address and response storage capacity?
Ennect Sweeps can store up to 100,000 email addresses and up to 100,000 responses. You can add additional storage as needed. Please contact us for costs.
What kind of uptime can I expect from Ennect Sweeps?
Ennect Sweeps is housed in a 24/7 facility and comes with an up-time guarantee of 99.9%.
How fast are the messages sent from Ennect Sweeps?
Ennect Sweeps sends invites at an average rate of 50,000 invitations per hour.