Frequently Asked Questions
What software and hardware do I have to purchase to support Ennect Survey?
Since Ennect Survey is an internet survey solution, you don't need to purchase any additional hardware or software. All you need is a web browser and your computer connected to the internet via modem, DSL/Cable or a T1 line.
Training and Support
If I need technical assistance, is there someone I can contact for help?
Yes. You can reach Ennect Survey customer support by calling toll-free at 888.926.6262 or sending an email to email@example.com.
What kind of training do I need to use Ennect Survey?
With Ennect Survey, a single training session of less than an hour is all that is required. However, most customers are so comfortable with the intuitive interface that they forgo the training and begin using Ennect Survey on their own.
What is the activation fee for Ennect Survey?
There is no activation fee.
How do I pay for using Ennect Survey?
You can deposit funds into your account with either a credit card or check for your anticipated survey response needs.
Is there a minimum number of responses required to receive every month?
Security & Privacy
We will not disclose your data to anyone for any reasons.
What security measures does Ennect Survey employ to protect my data?
We co-locate our Ennect servers at a Tier-1 facility at SunGard (www.sungard.com). The servers are owned and maintained by Ennect staff.
What is Ennect Survey's file storage capacity?
Ennect Survey comes standard with 2 Mb of image file storage for storing logos. If you require additional storage, please contact us for availability and pricing.
What is Ennect Survey's email address and response storage capacity?
Ennect Survey can store up to 100,000 email addresses and up to 100,000 responses. You can add additional storage as needed. Please contact us for costs.
What kind of uptime can I expect from Ennect Survey?
Ennect Survey is housed in a 24/7 facility and comes with an up-time guarantee of 99.9%.
How fast are the messages sent from Ennect Survey?
Ennect Survey sends invites at an average rate of 50,000 invitations per hour.