Frequently Asked Questions
What software and hardware do I have to purchase to support Ennect Mail?
Since Ennect Mail is a web-based email broadcast product, you don't need to purchase any additional hardware or software. All you need is a web browser and your computer connected to the internet via modem, DSL/Cable or a T1 line.
Training and Support
If I need technical assistance, is there someone I can contact for help?
Yes. You can reach Ennect Mail customer support by calling toll-free at 888.926.6262 or sending an email to email@example.com.
What kind of training do I need to use Ennect Mail?
With Ennect Mail, a single training session of less than an hour is all that is required. However, most customers are so comfortable with the intuitive interface that they forgo the training and begin using Ennect Mail on their own.
What is the activation fee for Ennect Mail?
There is no activation fee.
How do I pay for using Ennect Mail?
You can purchase email credits with either a major credit card or check for your anticipated campaigns.
Is there a minimum number of messages required to send every month?
No. You can use your available email credits whenever you are ready to run your email campaign.
Security & Privacy
We will not disclose your data to anyone for any reasons.
What security measures does Ennect Mail employ to protect my data?
We co-locate our Ennect servers at a Tier-1 facility at SunGard (www.sungard.com). The servers are owned and maintained by Ennect staff.
What is Ennect Mail's file storage capacity?
Ennect Mail comes standard with 2 Mb of image file storage for storing images. If you require additional storage, please contact us for availability and pricing.
What is Ennect Mail's email address and response storage capacity?
Ennect Mail can store up to 100,000 email addresses and up to 100,000 responses. You can add additional storage as needed. Please contact us for costs.
What kind of uptime can I expect from Ennect Mail?
Ennect Mail is housed in a 24/7 facility and comes with an up-time guarantee of 99.9%.
How fast are the broadcast messages sent from Ennect Mail?
Ennect Mail sends invites at an average rate of 50,000 invitations per hour.