Frequently Asked Questions
What software and hardware do I have to purchase to support Ennect Event?
Since Ennect Event is an internet survey solution, you don't need to purchase any additional hardware or software. All you need is a web browser and your computer connected to the internet via modem, DSL/Cable or a T1 line.
Training and Support
If I need technical assistance, is there someone I can contact for help?
Yes. You can reach Ennect Event customer support by calling toll-free at 888.926.6262 or sending an email to email@example.com.
What kind of training do I need to use Ennect Event?
With Ennect Event, a single training session of less than an hour is all that is required. However, most customers are so comfortable with the intuitive interface that they forgo the training and begin using Ennect Event on their own.
How do I pay for using Ennect Event?
You can deposit funds into your account with either a major credit card or check.
What major credit cards do you accept?
We accept Visa, Mastercard and American Express.
Can I use my own merchant account for credit card processing?
If you have your own Payflow Pro and merchant account, you can use that and we will waive the 5% credit-card processing and administrative fees that gets applied to each fee-based registration.
What if I don't have a Payflow Pro with merchant account? Can I use the Ennect merchant account for credit card processing?
Yes, you are welcome to use the Ennect Event merchant account. In this case, we will apply a 5% credit-card processing and administrative fee to handle each fee-based registration.
When do I receive the registration fees collected on my behalf?
We process checks twice a month, so you will receive your funds during the first and third week of each month.
Security & Privacy
We will not disclose your data to anyone for any reasons.
What security measures does Ennect Event employ to protect my data?
We co-locate our Ennect servers at a Tier-1 facility at SunGard (www.sungard.com). The servers are owned and maintained by Ennect staff.
What is Ennect Event's file storage capacity?
Ennect Event comes standard with 2 Mb of image file storage for storing logos. If you require additional storage, please contact us for availability and pricing.
What is Ennect Event's email address and response storage capacity?
Ennect Event can store up to 100,000 email addresses and up to 100,000 responses. You can add additional storage as needed. Please contact us for costs.
What kind of uptime can I expect from Ennect Event?
Ennect Event is housed in a 24/7 facility and comes with an up-time guarantee of 99.9%.
How fast are the messages sent from Ennect Event?
Ennect Event sends invites at an average rate of 50,000 invitations per hour.